Who we are

At Hair & Beauty Direct, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the terms outlined in this policy.

1. What Personal Data We Collect

We may collect and process the following types of personal data:

  • • Name, address, and contact details (email, phone number)
    • Account login details
    • Payment and transaction information
    • Order history and preferences
    • IP address, browser type, and device information
    • Cookies and usage data
    • Any correspondence you send to us

2. How We Use Your Personal Data

  • We use your personal data to:
    • Process and deliver your orders
    • Manage your account and provide customer support
    • Send you updates, offers, and marketing communications (with your consent)
    • Improve our website, products, and services
    • Detect and prevent fraud or misuse
    • Comply with legal obligations

3. Legal Basis for Processing

  • We process your personal data on the following legal bases:
    • Performance of a contract (e.g., fulfilling your order)
    • Compliance with legal obligations
    • Legitimate interests (e.g., improving our services, fraud prevention)
    • Consent (for marketing communications and cookies, where required)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

5. Data Sharing and Third Parties

  • We may share your personal data with trusted third parties, including:
    • Payment processors
    • Delivery and logistics partners
    • IT and website support providers
    • Marketing and analytics services (with your consent)
    We require all third parties to respect the security of your data and to process it in accordance with the law. We do not sell your personal data to third parties.

6. International Data Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or other approved mechanisms.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

  • Under UK data protection law, you have the right to:
    • Access your personal data
    • Request correction of inaccurate data
    • Request erasure of your data
    • Restrict or object to processing
    • Request data portability
    • Withdraw consent at any time (where processing is based on consent)
    To exercise your rights, please contact us using the details below.

9. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Hair & Beauty Direct
Email: info@hairandbeautydirect.co.uk
Address: 4 Newmans Row, Lincoln’s Inn Village, High Wycombe, Buckinghamshire, HP12 3RE

We aim to respond to all requests within one month.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you by email. Please review this policy regularly to stay informed.

11. Jurisdiction

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.