Delivery Information
For same day dispatch with Parcel Force 24hr-48hr, please place your order by 2pm, Monday to Friday. Standard shipping to mainland UK is charged at £6.00. Delivery charges for the Channel Islands, Offshore Islands, Highlands, Scottish Islands, Northern Ireland, Europe, and the rest of the world will vary depending on destination and parcel weight. We always strive to secure the most competitive rates and price each order individually.
All product and shipping prices are exclusive of VAT at 20%, which will be added automatically at checkout. Delivery will be made to the address specified at the time of order.
We aim to deliver all UK orders on the next working day (excluding weekends). While we make every effort to meet these timescales, we cannot be held liable for delays beyond our control. If we are unable to deliver within the estimated timeframe, we will contact you as soon as possible.
A signature may be required upon delivery. By placing an order, you authorise us to accept a signature from another person on your behalf if you are not present. Please ensure someone aged 18 or over is available to sign for the goods. If no one is available, the courier will attempt redelivery. Requests for alternative delivery addresses after failed attempts may incur extra charges. We do not deliver to PO Box numbers.
Late delivery does not entitle you to refuse or cancel your order.
For salon furniture orders, we will confirm estimated delivery times after receiving your order. Some items may take longer or incur additional carriage charges. Non-standard or custom furniture orders cannot be cancelled. Furniture and equipment orders cancelled more than 5 working days after being placed will incur a 20% charge of the goods’ value.
Returns Policy
We do not accept returns on clearance items unless the product is faulty. This policy applies to items purchased from this site only.
If you are unhappy with your purchase, you may return it in its original, unopened condition within 30 days of receipt for a full refund or credit note. Please use a recorded delivery service for your protection. You are responsible for return postage unless the item is faulty or incorrect. Please include a copy of your invoice and ensure the item is securely packaged.
Refunds exclude original shipping charges unless the item is faulty or incorrect. Opened items can only be returned if faulty. Claims for damaged goods must be made within 24 hours of receipt, please inspect your order immediately. If packaging is visibly damaged, refuse the parcel.
Due to hygiene regulations, we cannot accept returns on scissors and razors. Clippers and trimmers must be unused for return unless faulty. Blades, leads, and chargers are classed as perishable and are not covered under warranty. Warranty may be voided if proper care has not been taken and returns are subject to testing.
Goods are offered subject to availability. In the event of non-availability, we reserve the right to rescind the contract. Prices and manufacturers’ specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.
By signing for goods, you accept them as complete and undamaged. You have the right to refuse damaged or incomplete parcels. The cardholder’s name and delivery address must match for the first order.
We reserve the right to choose any method of shipping. All items are guaranteed according to the manufacturer’s warranty.
For further details, please contact our customer service team. This policy is governed by UK law and does not affect your statutory rights.
